Standard callout is available Monday to Friday between 9am and 5pm.

Out of hours visits are available on weekday evenings and Saturdays by prior arrangement although an additional fee may be charged at our discretion.

Please see Saddle Fitting Service for our current fees.

Callout fee is applicable on all visits unless otherwise stated by North Yorkshire Saddles. Callout fee covers travel to you the customer and consultation for one horse. Additional horses at the same location will be charged in addition to the callout fee.

New saddles, repairs and all goods received from North Yorkshire Saddles must be paid for in full at time of delivery or collection, unless previously agreed with North Yorkshire Saddles.

North Yorkshire Saddles reserve all title to goods until paid for in full.

All saddles sold are subject to a full refund within 14 days from the date of purchase.

Full refunds of purchase price will be issued less any callout/postage fees incurred, when saddles are in new un-soiled condition as delivered to the customer by North Yorkshire Saddles.

For saddles that have been ridden on during this period at least 10% may be deducted from the original purchase price commensurate with use and at the discretion of North Yorkshire Saddles.

A full refund can be made up to one month from the date of purchase provided that the goods remain unused. If the goods have been used refunds after fourteen days from the date of purchase are fully at the discretion of North Yorkshire Saddles and are commensurate with the use of the saddle, at least 10% of the orginal purchase price may be deducted when calculating the refund value.

Any alterations made to a saddle once purchased from North Yorkshire Saddles after 28 days from purchase are not included within the original sale price and will be charged at our standard rates. This includes flocking, head plate changes and callout fees.

Special order and Custom saddles are non-returnable and non-refundable. A deposit will be taken at time of order and this is non-refundable if you cancel your order after seven days from the date of order.

Cancellations of order must be received in writing or electronic mail to North Yorkshire Saddles within this seven day period to receive a refund; this will be issued less any callout fees/expenses incurred at time of order. Full payment must be made at time of delivery of saddles when requested by North Yorkshire Saddles.

Faulty items will be returned to us for inspection and if required returned to the manufacturers. Please allow up to 28 days for replacement goods. North Yorkshire Saddles must be informed of any dissatisfaction or damage to orders as soon as possible after discovery of the issue.

Your saddle will need to be checked regularly for fit and balanced as explained by our fitter at the time of purchase. It is your responsibility to contact us to arrange this.

All priced include VAT at 20%.

If a provision in this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:

1. The validity or enforceability in that jurisdiction of any other provision of this Agreement.

2. The validity or enforceability in other jurisdictions of that or any other provision of this agreement.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS IN ANY WAY.