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Returns Policy

 

Returns and Cancellation

 

You may cancel your order in accordance with the Distance Selling regulations, unless the item ordered was a special or custom order. A special or custom order cannot be returned unless faulty.

 

You have the right to cancel your order within 14 working days from receipt of goods. Goods returned which are not faulty a full refund or exchange will be given, less cost of return postage, providing goods are returned in the original, unsoiled, condition complete with original packaging. Please retain receipt for proof of posting to obtain your refund.

 

Refunds and exchanges cannot be given before returned goods are received by North Yorkshire Saddles Limited.

 

Faulty Goods

 

If you discover the goods are faulty, you must notify us of the defect within 14 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).

 

For faulty goods we will refund any reasonable costs incurred and offer a replacement of the item or a full refund. Cancellation Procedure To cancel your order, email us at sales@northyorkshiresaddlesonline.com, or write to us at North Yorkshire Saddles Limited, Sam House Farm, Raskelf, York  YO61 3LW, quoting the following details:

 

  1. Your order number.
  2. Your name and address.
  3. The date of purchase.
  4. Product description or code.
  5. Reason for return. 

 

We will issue you with a number, method and address to post to. Please write the returns number clearly on the outside packaging of the goods being returned.

 

Returns – The Law

 

The law gives you 14 days right to cancel an order for a full refund (excluding cost of carriage).